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Claims

Faster claims, fairer outcomes.

Technology accelerates intake, routing, and coverage analysis. Adjusters spend their time on inspection and judgment.

Report online (opens in new window)24/7. Sedgwick answers and assigns a licensed adjuster.
Report a claim

24/7 reporting.

If you're an appointed broker or a policyholder reporting a loss, start here. Skyway partner Sedgwick handles intake and assigns a licensed adjuster.

During declared catastrophe events
Storm protocol activates during named events. The Active Storm Center shows current storm status and which claims protocols are in effect. Phone lines stay open. After-hours adjusters staffed.
For appointed brokers

Reporting for your insured? Same channels.

Appointed brokers can report a claim through the Sedgwick intake, by phone at 727-746-9896, or by email at skywayclaims@skyway.com.

An AI-supported workflow from intake forward.

First notice of loss data is captured and structured automatically. Coverage analysis runs in parallel with adjuster assignment. The building-level data we already hold from underwriting informs the loss evaluation.

A licensed adjuster owns the file from assignment through resolution. The technology handles the work that slows claims down. The adjuster handles the work that requires judgment.

  • Structured intake

    First notice of loss data captured and standardized on arrival.

  • Coverage in parallel

    Coverage analysis and adjuster assignment run at the same time.

  • Adjuster owns the file

    A licensed adjuster makes the call. Same workflow, more time on judgment.

Claims handled by Skyway partner Sedgwick.

Sedgwick (opens in new window) adjusters handle intake, damage assessment, coverage application, and communication under delegated authority. One firm, one chain of contact, from FNOL through payment.

Skyway's AI reviews every claim file alongside them. The adjuster owns the outcome.

What to expect

Four steps. Real people on each one.

  1. Step 1

    Report

    Phone or email. Acknowledged within one business day.

  2. Step 2

    Assignment

    A licensed adjuster is assigned. You get their direct contact.

  3. Step 3

    Inspection

    The adjuster gathers details, inspects, and evaluates coverage.

  4. Step 4

    Resolution

    Payment and resolution follow. Clear communication at every step.